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4/21/2015 12:00:00 AM EASTERN
Updated: 4/21/2015 1:09:00 PM EASTERN
For more information, contact Laura Miller.
MRH Recognized for the Third Straight Year for Providing Outstanding Patient Experience

Bellefontaine, Ohio (April 20, 2015) – For the third straight year, Mary Rutan Hospital was among an elite group of hospitals to achieve Healthgrades’ 2015 Outstanding Patient Experience Award. Mary Rutan Hospital was identified as providing outstanding performance in the delivery of a positive experience for patients during their hospital stay, according to Healthgrades, the leading online resource for comprehensive information about physicians and hospitals. 

In order to be recognized by Healthgrades, hospitals must meet eligibility requirements for consideration, which in addition to number of survey responses, includes clinical performance thresholds.  Nationally, 3,005 hospitals met those requirements with 452 hospitals outperforming their peers, based on their patients’ responses in order to achieve this distinction.   Mary Rutan Hospital’s performance places them among the top 10% in the nation. 

Healthgrades evaluated the 3,575 hospitals that submitted patient surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2013 – December 2013 in order to identify hospital performance in this area. Mary Rutan Hospital is one of only two central Ohio hospitals to make to achieve this recognition.

“This is an incredible tribute to our team of experts who work tirelessly to exceed the expectations of our patients and their families through unparalleled service in every interaction,” said Mary Rutan Hospital President and CEO Mandy Goble. “Our goal at Mary Rutan Hospital is to provide the best care to every patient, every day.”

In addition to being recognized for positive patient experiences, Mary Rutan Hospital met or exceeded all clinical quality indicators.

Healthgrades evaluated performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 27-question survey of the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital.  Question topics range from cleanliness and noise levels in patient rooms to factors such as pain management and responsiveness to patients’ needs.  The measures also include whether a patient would recommend the hospital to friends or family.

“Today, more than ever before, consumers face decisions – and research their options – relating to where to obtain care, so factors like patient experience are increasingly important,” said Evan Marks, Chief Strategy Officer, Healthgrades.  “Consumers can have confidence that hospitals that have achieved the Healthgrades 2015 Outstanding Patient Experience Award deliver a positive experience for the patient during their hospital stay.”

For more information about Healthgrades, to download a full copy of the report or to get information about hospital and physician quality, visit: today.


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